WARRANTY

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please return it and we will promptly exchange or refund your purchase price.
Merchandise Refund/Return Policy

All we ask is that you first contact us:

  • By Email:

    • return@hippomall.com, or

  • By Phone:

    • 888-41-HIPPO (888-414-4776), or

  • By Fax:

    • 208-955-4759

    for a Return Authorization Number within 10 days following delivery.

    To make an exchange by phone, call us 1-888-41-HIPPO (888-414-4776, toll free) and we will send your replacement item upon availability.

    To return your purchased item, please ensure the item must be packed in its original box with all packaging, and returned within 15 calendar days at your expense.

    We order our merchandise to be available well before it appears on the web. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. Should an item be delayed, you will be immediately advised by mail of the shipping date. Your credit card will not be charged until we ship your order. We suggest you order early to avoid possible delays.